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Guide: Fixing Internet Connectivity Issues for Streaming Services

If you're having trouble accessing streaming services, it might be due to your internet provider or router blocking certain servers. Follow these steps to troubleshoot and potentially resolve the issue.

1. Check with Your Internet Provider

• Verizon:

  1. Open the Verizon app.
  2. Go to Manage Internet Security.
  3. Turn OFF McAfee protection.

• AT&T:

  1. Open the AT&T Smart Home Manager app.
  2. Click on Home Network Hardware.
  3. Select Wi-Fi Gateway.
  4. Go to Advanced Settings.
  5. Click on Firewall.
  6. Then, Security Options.
  7. Finally, click on Disable Security Options.

• Eero:

  1. Open the Eero Secure app.
  2. Find the Security tab.
  3. Turn OFF Advanced Security.

2. Test with Hotspot or VPN

• Hotspot:

  • If you have a mobile phone with a data plan, try using its hotspot feature to connect your streaming device.
  • If the streaming service works on the hotspot, it suggests an issue with your home internet settings or blocking.

• VPN:

  • A Virtual Private Network (VPN) can mask your IP address and potentially bypass any restrictions imposed by your ISP.
  • Install a reputable VPN app on your streaming device or router.
  • Connect to a server location.
  • Try accessing the streaming service again.

Important Notes:

• Restart: After making any changes, restart your router and streaming device.
• Contact Support: If the issue persists, contact your internet provider's customer support for further assistance.
• VPN Caution: Use VPNs responsibly and be aware of any potential legal or privacy implications.